FAQ

Got a question about your Pelation REBO?

If you can't find the answer to your question below, you can reach us on live chat at pelation.co.uk, we aim to respond very quickly so don't hesitate to reach out. We love speaking to our beta users and welcome any questions and feedback you may have!

What do the lights on REBO indicate?  

  • A blinking red light indicates device is on and recording 
  • A static red light indicates device is connected to wifi, and uploading
  • A blinking green indicates device is charging
  • A static green indicates device is fully charged
  • *Please note that sometimes when the device is both plugged in and uploading, you may see a flashing orange
  • *Please note that sometimes when the device is both fully charged and uploading, you may see a static orange

My REBO headlights are flashing, what does this mean?  

If your REBO headlights suddenly starts flashing, this is an indication that your device is on low battery and needs to be plugged in.

What happens if the bookmark button doesn’t light up when I click it?  

To ensure the bookmark button is on, please click the circle firmly - you should hear a click sound and see a red light. If the bookmark button stops lighting up upon clicking, please contact support immediately. You can do so by going to pelation.co.uk to chat with us live or emailing us at hello@pelation.com.

What is the battery life on the REBO?

The current battery life on REBO is between 5 - 8 hours depending on usage.

What happens if I accidentally press the handlebar button twice during my ride?

If you press the button by accident twice during your ride, don’t worry! We will be able to filter this out. This means you may see duplicate videos on your viewing dashboard which you can comment ‘duplicate’ on in order to help us identify these quickly.

What happens if I accidentally press the handlebar button at a spot I didn’t intend to?

If you have accidentally bookmarked a spot, please comment “DO NOT USE” in that video entry on your viewing dashboard in order to help us identify the unintentionally bookmarked location.

My REBO footage is blurry, how can I fix this?

There may be instances where your footage will appear a little blurry due to rain, snow, or in the evening where there is little light. We are working on improving the water resistance and night vision on these devices. If your REBO footage is consistently blurry, please contact support immediately. You can do so by going to pelation.co.uk to chat with us live or emailing us at hello@pelation.com.

How can I be sure my REBO is syncing?

To check if your REBO is syncing, you should either see a static red or static orange light, indicating it is uploading. 

My REBO is not turning on...

To turn your REBO on, please ensure you are long pressing (holding the back button on REBO for 4 seconds +) the ON/OFF button. If your REBO is still not turning on, please contact support immediately. You can do so by going to pelation.co.uk to chat with us live or emailing us at hello@pelation.com.

My REBO is not charging...

To charge your REBO, plug your USB cord into a power outlet. A flashing green or flashing orange indicates your REBO is charging, a static green or static orange indicates your REBO is fully charged. If your REBO is plugged in and there is no flashing backlight, please contact support immediately. You can do so by going to pelation.co.uk to chat with us live or emailing us at hello@pelation.com.

What happens if my REBO gets stolen or broken?

If your REBO is stolen or broken, please contact Pelation support immediately. You can do so by going to pelation.co.uk to chat with us live or emailing us at hello@pelation.com.

How will my information be used?

The information collected from this trial is anonymised, no personal information will be disclosed. The data collected from you and other riders will be shared with Pelation Ltd to provide services such as:

  • Recordings and analysis of ride activity: frequency of use, routes, incidents bookmarked 
  • Visualisations of your incident data and comment such as creating heatmaps of incident location and severity 
  • Improving our services 
  • Communicate with you: in response to your requests and comments
  • Marketing and Promotion of our services and product
  • Aggregate Information: we do not sell your personal information. Pelation may aggregate the information you and others make available in connection with the Services and share it publicly or with a third Party including information such as, usage, demographics, routes, incidents. Pelation may use, sell, license, and share this aggregated information with third parties for research,, business and other purposes such as improving cycling infrastructures in problem areas, understanding routes that cyclists find dangerous, and more.

How can I use two REBOs at once? (one in the front and one in the back)

Each REBO prototype distributed for this trial has been designed to be used with their designated handlebar button. Should you wish to use two REBOs at once, please contact support immediately. You can do so by going to pelation.co.uk to chat with us live or emailing us at hello@pelation.com.

I bookmarked a video, but I don’t see it on my dashboard...

The videos recorded from REBO devices will only sync when plugged in to charge and may take up to 12 hours to fully sync and show up on your dashboard. We are working on improving and reducing the sync time. However, If you find you are still missing videos you have bookmarked after adequate amount of sync time, please contact support immediately. You can do so by going to pelation.co.uk to chat with us live or emailing us at hello@pelation.com.

My REBO is stuck, I can’t remove REBO from the mount...

On both the handlebar and the rear mount, you will be able to find a pusher to release the REBO device from the mount. Simply hold the pusher with your thumb and index finger, press down lightly, and the mount should easily release the device.

How can I use the footage I recorded?

To share or use the footage you have recorded, simply right click the specific video and click copy address. *Note: if you copy the browser URL you will be sharing your dashboard address instead of the specific video address We love seeing our riders’ videos so if you are sharing this to social media, please do tag us!

  • Twitter: @pelationtech
  • Instagram: @pelationtech
  • Facebook: @pelation

How can I use the footage I recorded?

If you have any issues either accessing your video platform or viewing your rides on your personalised link, please contact support immediately. You can do so by going to pelation.co.uk to chat with us live or emailing us at hello@pelation.com.

How else can I reach the Pelation team for support?

We love speaking to our beta users and we aim to respond to you very quickly! You can reach us in several different ways. Email us at hello@pelation.com at any point or live chat with us during office hours from 9am to 5pm on any of the below channels: 

  • Pelation live chat at pelation.co.uk
  • Facebook live chat at facebook.com/pelation
  • Twitter chat at twitter.com/pelationtech
  • Instagram direct message to @pelationtech

We welcome any questions and any feedback so don't hesitate to reach out! 

Email address: hello@pelation.com 
Pelation Ltd 2020
London, United Kingdom